Members are responsible for their own class bookings via our automated booking system or mobile phone app and each member is responsible for their own class cancellations.( please refer to point 6)
All classes must be pre-booked before attending. Failure to pre-book will not guarantee a place in the class.
If a package is bought and only part used,there will be no refund available for the remaining sessions.Packages are non-refundable.
We work on a ” 2 STRIKE RULE”. Members who do not attend a class which was “Pre Booked in two consecutive bookings ” without cancelling through our AumAbsFitnessStudios automated booking system will be banned from the privileges of being able to purchase ” Unlimited Class Packages” until further notice from Management.
To cancel a class booking, members must give a minimum of 12 hours notice otherwise a credit will be deducted from their class package.
Late comers who arrive for a class which has already started will not be allowed to attend. This is for health and safety reasons.
All members must adhere to our 24 hour notice cancellation policy. If you cancel or transfer a class to a different day or time within 24 hours of the class start time it will be deducted from your class credit profile.
Class credits are not transferrable between members
At the discretion of management,class credits may be refunded minus a 25% administration fee plus any charge for studio classes attended, which will be charged on a drop in price basis
When attending the class, priority is always given to pre-registered members. Drop in clients are never guaranteed a place in the class.
We do offer a wait list facility. If a space becomes available your name will automatically be moved from the wait list to the class and an e-mail will automatically be sent as confirmation.
Aum Abs Fitness Studios reserves the right to change classes or the class content and/or cancel instructors and classes at short notice. However, we do endeavour to provide as much notice as possible.